Cyware is where you belong!
Cyware offers the technology organizations need to build a virtual cyber fusion center. With separate but integrated solutions including an advanced threat intel platform (TIP), vendor-agnostic security automation (SOAR), and security case management, organizations are able to increase speed and accuracy while reducing costs and analyst burnout. Cyware's virtual cyber fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.
Come join an exciting startup company in the cybersecurity space that just completed their $30 million dollar Series B funding!
What You Will Do
- Product Focus for this role are related to cybersecurity solution (Cyber Fusion, SOAR, TIP and Situation Awareness) developed by Cyware
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific available features
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Update internal databases with information about technical issues and useful discussions with customers. Similarly, create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Other duties as assigned
What Are We Looking For
- Minimum 2-7 years experience working as a Support Engineer supporting security products.
- Experience with operating systems such as Windows, Linux, and FreeBSD.
- Experience troubleshooting network, active directory and endpoint issues and familiarity with the necessary tools. (Debug logs, Ping, Traceroute, etc)
- Expert knowledge of protocols such as HTTP, SSL/TLS, TCP, DNS, Syslog etc.
- Working knowledge of networking and security products and enterprise cloud/data center network Infrastructure.
- Familiarity with:
- Network Protocol Analyzers (tcpdump, Wireshark)
- Hypervisors (VMware ESXi, Microsoft HyperV, KVM)
- Network Security (SSL/TLS, Firewall, Proxies, IDS/IPS)
- Microsoft Active Directory
- Scripting knowledge (PowerShell, SHELL, Python) would be appreciated
We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?
You’ll love working at Cyware because
- We value balance. We are committed to providing an environment in which you can balance great work with a great life. You’ll have a generous PTO structure and holidays covered.
- We’re not just employees. We’re people. We offer insurance coverage (health, vision, and dental), and reimbursements for your home office.
- We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
- We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
- And so much more…
How to Apply
Apply right here. You've found the application!